Refund & Cancellation Policy

• Bookings can't be cancelled, and amounts paid online aren't refunded.
• No-shows are not refunded.
• Once your booked time has started it can't be changed, cancelled or extended. Arriving late doesn't extend your time.

You can move your booking to a later slot up to your booked start time. Bring your ticket to the counter and we'll give you a new ticket for the new time.

If we ever need to cancel or reschedule your booking (for example, due to maintenance or an unforeseen closure), you can choose a full refund of any amount paid online, or move your booking to another available slot at no extra charge. Refunds go back to your original payment method through PayFast and are typically completed within 7–10 business days, depending on your bank or wallet provider.

If you booked without paying online and plan to pay at the café, there is nothing to refund. The same rules for changing your time apply.

Questions about a booking? Reach us at GenZArcadeCafe@gmail.com or call 0300 GenZARC. We're open 12 PM – 12 AM (Sun–Thu) · 12 PM – 2 AM (Fri & Sat).